Privacy Policy

At Grafika Productions ("we", "our", "us"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and your rights regarding it when you use grafikagr.com.

1. Information We Collect

We may collect the following information when you create an account or place an order:

• Name and email address.
• Phone / WhatsApp number (optional).
• Order details and purchase history.
• Files or images you upload for editing services.
• Technical data such as IP address and browser type.

2. How We Use Your Information

• To process and deliver your orders and digital products.
• To create and manage your account.
• To send order confirmations, password resets, and service updates.
• To provide customer support.
• To protect against fraud and secure our services.

3. Payments

Payments are processed by secure third-party payment providers (such as Paymob). We do not store or have access to your full card details. Your payment information is handled directly by the payment provider under their own security standards.

4. Cookies

We use essential cookies and session storage to keep you logged in and to remember your shopping cart. These are necessary for the website to function and do not track you across other websites.

5. Sharing of Information

We do not sell or rent your personal data. We only share information with trusted service providers strictly necessary to operate our services (for example, the payment processor and email delivery), or when required by law.

6. Data Security

We take reasonable technical and organizational measures to protect your data, including secure connections (SSL), password hashing, and access-controlled downloads. However, no method of transmission over the internet is 100% secure.

7. Data Retention

We keep your account and order data for as long as your account is active or as needed to provide our services and comply with legal obligations. You may request deletion of your account at any time.

8. Your Rights

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your account and personal data.
• Withdraw consent where processing is based on consent.

To exercise any of these rights, contact us at gr@grafikagr.com.

9. Children's Privacy

Our services are intended for users 18 years or older. We do not knowingly collect data from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions become effective upon publication on this page.

11. Contact Us

Grafika Productions
Website: https://grafikagr.com
Email: gr@grafikagr.com
WhatsApp: +20 106 879 8652
Location: Suez, Egypt